TERMS & CONDITIONS

LAST UPDATED – 3 Nov, 2020

The Webstore is operated by Evolution Wellness (Hong Kong) Limited., with a business address at Unit 916, 9/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, Hong Kong (“The Company”). The principal objective is to provide health and leisure facilities and products for Centre Cardholders and their Guests.

APPLICABILITY AND ACCEPTANCE OF TERMS

These General Terms and Conditions, including all policies referred to herein (these “Terms & Conditions”), apply to:

The use of and access to any information, pictures, documents, materials and/or other services (“Services”) on the online store owned by or on behalf of and/or operated by or on behalf of Fitness First Hong Kong, our parent companies and/or affiliates (collectively referred to as “Fitness First Hong Kong,” “we”or “us” and the grammatically derivatives thereof shall be construed accordingly) located at www.fitnessfirst.com.hk (the “Website”); and shop.fitnessfirst.com.hk and (the “Webstore”);
b.the sale and purchase of products (the “Products”) on the Webstore.

PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY PRIOR TO USING THE WEBSTORE. BY ACCESSING OR USING THE WEBSTORE, YOU HAVE AGREED AND ACCEPTED (AND YOU ARE REGARDED AS HAVING AGREED AND ACCEPTED) TO THESE TERMS AND CONDITIONS, WHICH MAY BE AMENDED FROM TIME TO TIME WITHOUT PRIOR NOTICE, EFFECTIVE UPON ITS POSTING ON THE WEBSTORE. EACH TIME THAT YOU USE OR ACCESS THE WEBSTORE, THE CURRENT VERSION OF THESE TERMS AND CONDITIONS WILL APPLY. YOU SHOULD CHECK THE DATE OF THE TERMS AND CONDITIONS (WHICH APPEARS ABOVE) AND REVIEW ANY CHANGES THAT HAVE BEEN MADE SINCE YOUR LAST VISIT TO THE WEBSTORE. YOUR CONTINUED USE OR ACCESS OF THE WEBSTORE SHALL BE REGARDED AS YOUR ACCEPTANCE OF THE UPDATED VERSION OF THESE TERMS AND CONDITIONS.

IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU SHOULD DISCONTINUE YOUR ACCESS OR USE OF THE WEBSTORE. By using or accessing the Webstore, you represent and undertake that (i) you are of sufficient legal age or otherwise have legal capacity to legally agree to these Terms and Conditions and (ii) you have read, understand and agree to be bound by these Terms and Conditions and (iii) you will use the Webstore in accordance with applicable law. By accessing the Webstore you also acknowledge that some content may not be suitable for people under the age of 18.

INFORMATION ON THE WEBSTORE

Product Descriptions
All descriptions, images, references, features, content, specifications and prices of Products and services described or depicted on this Webstore, are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The inclusion of any Products or services on this Webstore at a particular time does not imply or warrant that these Products or services will be available at any time. By engaging in a purchase of a Product or service made available by us on this Webstore (a “Transaction” and collectively “Transactions”), you represent that the Products you order as part of the applicable Transaction will be used in accordance with all applicable laws. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any Product or service; to bar any user from making any or all Transaction(s); and/or to refuse to provide any user with any Product or service.

The products and claims made about specific products on or through the Webstore have not been evaluated by the Hong Kong Department of Health and are not approved to diagnose, treat, cure or prevent disease. You should consult your physician about interactions between medications you are taking and nutritional supplements.

The Webstore is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Webstore, including information that may be provided on the Webstore directly or by linking to third-party websites are provided for informational purposes only. Information on the Webstore including any product label or packaging should not be considered as a substitute for advice from a healthcare professional. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Information on the Webstore is not comprehensive and does not cover all diseases, ailments, physical conditions or their treatment. Never disregard or delay medical advice based upon information you may have read on the Webstore. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labelling and packaging details and recommended use.

We are not liable for any information provided on the Webstore with regard to recommendations regarding supplements for any health purposes. We make no guarantee or warranty with respect to any products or services sold. We are not responsible for any damages for information or services provided even if we have been advised of the possibility of damages.

Exclusion of Liability for External Links
If the Webstore contains links to other sites on the Internet, Fitness First Hong Kong hereby declares explicitly that it has no influence on and is not responsible for the layout or content of the linked pages. Such links are provided solely for your convenience. Fitness First Hong Kong does not endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located on or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this Webstore, you do so entirely on your own decision and at your own risk. You should read and understand the policies and terms and conditions associated with any linked sites closely before accessing, using, submitting information to such sites, and allowing children to visit such sites. Our “Privacy policy” does not apply to any collection and processing of your personal data on or through such external sites.

PHYSICAL ACTIVITY NOTICE

The Webstore may include features that promote physical activities. Please consider the risks involved and consult your medical professional before engaging in any physical activity. We are not responsible or liable for any injuries or damages you may sustain that may result from your use of, or inability to use these Webstore.

INTELLECTUAL PROPERTY

Trademarks
All trademarks, tradenames, brand names, logos, Product names and titles, whether registered or unregistered, (collectively the “Marks”) used on the Webstore are trademarks or trade names owned, registered and/or licensed by Fitness First Hong Kong or third party trademark or trade name holders. The Marks are protected by trademark, copyright and various other intellectual property rights. You are not allowed to use, copy, display or reproduce, in whole or in part, any such Marks as this may constitute an infringement of the respective holders’ rights.

Ownership of Design, Images and Content
All Webstore design, texts, documents, movies, music and/or other services and the selection and arrangement thereof, and all software compilations, underlying source code, software and all other materials on this Webstore (collectively, “Content”), including all copyrights therein, are owned by Fitness First Hong Kong and/or its suppliers or subcontractors. The Content is a collective work under the copyright laws of Hong Kong and other countries and protected by applicable copyright laws and treaties the world.

Limited Use
You are only allowed to electronically copy and to print in hard copy portions of the Webstore to the extent that is necessary for the purpose of placing an order with us, or for using the Webstore as a shopping resource, or for your other personal and non-commercial use. You are not allowed to make any other use of the information and materials on this Webstore (including but not limited to the Marks and the Content), including reproduction, modification, distribution or republication for purposes other than as mentioned above. Should you wish to use materials or information from this Webstore (including but not limited to the Marks and the Content) for any other purpose, you need our prior written approval to do so.

RESTRICTIONS ON USE

Prohibited Actions
While visiting the Webstore and participating in, accessing and using the features you must conduct yourself in a polite, courteous and respectful manner, comply with all applicable laws, rules and regulations and supply truthful and non-misleading information. For example, you may not: request, or otherwise attempt to harvest, obtain or store, personal information, passwords, account information or any other type of information relating to other users; access or use another person’s account; disguise the origin of a User Submission; alter, modify, frame, or “mirror” any Content; create a deep-link to our Webstore by by-passing our Webstore’s home page; use any data mining, robots, or similar data-gathering and extraction tools in connection with the Webstore; inhibit, disrupt, or otherwise prevent anyone from using or accessing the Webstore or interrupt any user’s experience on the Webstore, including, but not limited to, acting in any manner that disrupts users’ real-time exchanges; interfere with or disrupt the Webstore, or servers or network connections to the Webstore; disobey any requirements, procedures, policies or regulations of networks connected to the Webstore; modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Webstore; or attempt to gain unauthorised access to the Webstore (or any portion thereof).
The above prohibitions are set out as examples only and are not meant to be complete or exhaustive.

Prohibited Submissions
You are prohibited from posting or transmitting to the Webstore any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

INDEMNIFICATIONs
YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS FITNESS FIRST HONG KONG AND ITS AFFILIATES, AND THE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS OF FITNESS FIRST HONG KONG AND ITS AFFILIATES AGAINST ANY LOSSES, LIABILITIES, CLAIMS, EXPENSES AS A RESULT OF (I) YOUR USER SUBMISSIONS OR YOUR ACCESS TO OR USE OF THE WEBSTORE; (II) YOUR BREACH OF THESE TERMS AND CONDITIONS (INCLUDING BUT NOT LIMITED TO THE FOREGOING PROHIBITIONS); (III) YOUR VIOLATION OF ANY THIRD-PARTY RIGHT; OR (IV) YOUR VIOLATION OF ANY APPLICABLE LAWS, RULES, REGULATIONS, ORDERS OR ORDINACE OF ANY COMPETENT AUTHORITIES.

 

DISCLAIMER OF WARRANTIES

THE WEBSTORE AND ANY PRODUCTS OR SERVICES MADE AVAILABLE THROUGH THE WEBSTORE ARE PROVIDED TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. YOU AGREE THAT YOU MUST EVALUATE, AND THAT YOU BEAR ALL RISKS ASSOCIATED WITH, THE USE OF THE WEBSTORE, INCLUDING WITHOUT LIMITATION, ANY RELIANCE ON THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY MATERIALS AVAILABLE THROUGH THE WEBSTORE. FITNESS FIRST HONG KONG AND ITS AFFILIATES, SUPPLIERS AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES WITH RESPECT TO THE WEBSTORE AND ANY PRODUCT OR SERVICE (INCLUDING WITHOUT LIMITATION, THIRD PARTY PRODUCTS AND SERVICES) OBTAINED THROUGH THE WEBSTORE, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, AND TITLE.

LIMITATION OF LIABILITY

NEITHER FITNESS FIRST HONG KONG NOR ANY OF ITS AFFILIATES, SUPPLIERS, OR SERVICE PROVIDERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, USE, DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION YOU HAVE PROVIDED IN CONNECTION WITH YOUR USE OF THE WEBSTORE, OR UNAUTHORIZED INTERCEPTION OF ANY APPLICABLE INFORMATION BY THIRD PARTIES, EVEN IF ADVISED IN ADVANCE OF APPLICABLE DAMAGES OR LOSSES. IN PARTICULAR, AND WITHOUT LIMITATION, NEITHER FITNESS FIRST HONG KONG NOR ITS AFFILIATES, SUPPLIERS, OR SERVICE PROVIDERS WILL BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM YOUR USE OF OR INABILITY TO USE THE WEBSTORE OR FROM ANY CONTENT POSTED ON THE WEBSTORE BY FITNESS FIRST HONG KONG OR ANY THIRD PARTY UNLESS SUCH DAMAGE IS THE RESULT OF ANY WILFUL MISCONDUCT ON THE PART OF FITNESS FIRST HONG KONG. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSTORE IS TO STOP USING THE WEBSTORE. THE MAXIMUM LIABILITY OF FITNESS FIRST HONG KONG AND ITS AFFILIATES, SUPPLIERS, OR SERVICE PROVIDERS FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE) OR OTHERWISE, SHALL NOT EXCEED HKD400.

While we try to maintain the integrity and security of the Webstore and the servers from which the Webstore is operated, we do not guarantee that the Webstore will be or remain secure, complete or correct, or that access to the Webstore will be uninterrupted. The Webstore may include inaccuracies, errors and materials that violate or conflict with these Terms and Conditions. Additionally, third parties may make unauthorized alterations to the Webstore.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF YOU RESIDE IN ONE OF THESE JURISDICTIONS, THE RELEVANT LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

TERMINATION

We reserve the right to change, suspend, or discontinue all or any aspect of this Webstore, Products and services available on or through the Webstore at any time without notice. You are personally liable for any orders that you place or charges that you incur or are made under your account prior to termination. We shall not be liable to you or any third party for any of the foregoing.

Any sections of these Terms and Conditions that must survive termination in order to give effect to their intent and meaning shall survive termination of these Terms and Conditions.

MISCELLANEOUS

Changes to these Terms and Conditions
If Fitness First Hong Kong decides to change these Terms and Conditions, we will post the changed terms and conditions on the Webstore. You are advised to regularly check whether they have changed. IF YOU CONTINUE TO USE THE WEBSTORE AFTER EFFECTIVENESS OF THE CHANGED TERMS AND CONDITIONS, YOU ARE DEEMED TO HAVE FULLY ACCEPTED THE CHANGES.

Governing Law and Jurisdiction
These Terms and Conditions (including all policies referred to herein) are governed by the laws of Hong Kong. Any dispute arising from or relating to these Terms and Conditions (or any policy referred to herein) shall be subject to the exclusive jurisdiction of the competent Hong Kong court.

Independent Contractors
These Terms and Conditions do not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Fitness First Hong Kong.

Severability
If any provision of these Terms and Conditions is found to be unlawful, void or for any reason unenforceable, such provision will be deemed severable from these Terms and Conditions and will not affect the validity and enforceability of any remaining provision.

Assignment
You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms and Conditions without our express prior written consent.

Force Majeure
We will not be responsible for failures to fulfill any obligations under these Terms and Conditions due to causes beyond our reasonable control, including but not limited to war, terrorist attack, strike, fire, explosion, flood, earthquake or other natural disaster.

Entire Agreement
These Terms and Conditions, together with all policies referred to herein, constitute the entire agreement between you and Fitness First Hong Kong relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Fitness First Hong Kong relating to the subject matter herein.

Language
If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.

Third Party Rights
No person shall have any right under the Contracts (Rights of Third Parties) Ordinance (Cap 623, Laws of Hong Kong) to enforce or enjoy the benefit of any of these Terms and Conditions.

DELIVERY POLICY

TERMS OF SALE

The Webstore only sells Products to adults who have payment ability. If you are under 18 years, please use the Webstore with participation of your parent or guardian.

Please read our Privacy Policy, if you have any questions, you can contact us; if you choose to continue with payment, that means you fully understand and agree to these terms.

When you submit your order, please be sure to check and confirm the name, price, quantity, specification, size, contact address, telephone number, delivery details and other information of the purchased product.

You need an email address and a mobile phone number to place an order, and you may need to set your browser to accept both cookies and pop-ups in order to be able to use all the functionalities of the Webstore, which includes adding Products to your shopping cart and submitting your order.

Evolution Wellness (Hong Kong) Limited trading as Fitness First Centers (“Fitness First”)

WAIVER AND RELEASE OF LIABILITY

PLEASE READ CAREFULLY BEFORE AGREEING:

I hereby acknowledge that I, in attending training outside the premises of Fitness First, do so at my own risk. This further acknowledges that Fitness First shall not be held liable for any loss or damage to personal property or any personal injuries, death or loss resulting from any cause whatsoever. I assume full responsibility for any injury or damage that may occur to me, or about the training premises. I do hereby release and forever discharge Fitness First, their employees or any one or more of them from any and all claims, demands or damages. The risks include those foreseen, unforeseen, known and unknown.

I hereby certify that I am participating in this function in good health and am able to participate without assistance. I will not use the service under the influence of alcohol or drugs.

I represent that at the time of receiving and signing this agreement and release, I am of lawful age and legally competent to execute it, and that before signing this agreement and release I have fully informed myself of its content and execute with full knowledge thereof. I acknowledge that I have read and understand the above.

To order from Fitness First Hong Kong e-shop

1. Visit the product detail page for an item you wish to buy
2. Select quantity / service – date, time, location.
3. Click “Add to Cart”.
4. When you’ve finished adding items to your cart, click the shopping cart icon.
5. If you need, make edits to your cart.
6. Apply the coupon code (if applicable).
7. Select your delivery/collection option.
8. Click “Proceed to Checkout” and follow the on-screen instructions.
9. Enter and review your order information for the shipping and billing details.
10. Click “Place Order”
11. You will be directed to a payment link to complete the purchase after you press the “confirm” button.
12. After you have confirmed your order, you will receive a confirmation email.

SHIPPING & DELIVERY

Delivery Arrangement – Delivery takes 3 working days after the order is processed.

Pick Up Arrangement – Self-pick up is available 4-5 working days after the order is processed. You will receive a call when your order is ready to pick up.

Services Arrangement – After confirmation of purchase, our customer service team will call you to confirm your session booking within 2 working days. Purchase of Service bookings must be made with 72 hours notice (before the preferred time).

If you have any questions, please contact our customer service at enquiry@fitnessfirst.com.hk or call 3106 3000 between 09:00 – 18:00 Mon-Fri

Acceptance of Products
Please check your ordered Product(s) in the presence of Courier to confirm the quantity, type, and intactness. Please accept the Product(s) only after the forgoing is confirmed by you. In case that you discover any shortfall, inconformity, obvious material or production defects or damage to the Product(s), please notify us immediately by email or phone. Not doing so will not affect your legal rights.

Standard Delivery Time
Orders placed before 1pm will begin processing that day. Orders placed after 1pm will begin processing the following business day. Generally, delivery time is approximately 3 business days after the Product(s) under any order is shipped. Please note that we are unable to and we do not accept order to ship Products to PO boxes. The above delivery time is an estimate only. “Business days” mean any days which exclude Sundays and public holidays and any days on which a tropical cyclone warning signal no. 8 or above or a black rainstorm warning signal is issued in Hong Kong at any time between 9:00 a.m. and 6:00 p.m.

IF WE FAIL TO DELIVER THE PRODUCTS WITHIN THE ESTIMATED DELIVERY TIME ABOVE, WE WILL INFORM YOU AND YOUR SOLE AND EXCLUSIVE REMEDY IS TO CHOOSE EITHER TO WAIT FOR PRODUCTS TO BE DELIVERED, OR TO CANCEL YOUR ORDER AND GET REFUNDED. APART FROM THE FOREGOING, WE WILL NOT MAKE ANY COMPENSATION TO YOU.

Self-pick up Time
Generally, customers can pick up the product in person earliest 4-5 business days after the order has been confirmed. Orders after 1pm will be begin processing the next business day.

Passing of property
Property in the Products you have ordered will pass to you when they are delivered to the Courier. Once the property in the Products have been passed to you all risk of damage to, or loss of, the Products shall pass to you. If you fail to take delivery or the Courier is unable to deliver the Products, the risk in the Products will still pass to you, and we shall be entitled to charge you for any additional storage costs or delivery fees incurred by us.

Promotional Discount
Promotional discounts are non-transferable and there is no cash alternative. Only one promotional code will be accepted per order. The terms and conditions may vary for each promotional code and we reserve the right not to accept, honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions. We reserve the right to cancel an order in the event that an unauthorised promotional code has been used.

Areas in service
Standard Delivery Service is available within Hong Kong Island, Kowloon, & New Territories. Our shipping and handling charges are based on the minimum purchase. You are not able to change your delivery address once you submit your order.

When the consumer submits the order, upon payment completion, the order is created and becomes effective.

For normal products, please complete the payment within 30 minutes after submitting the order. Otherwise, we have the right to cancel the relevant order you have submitted (except for the cash on delivery order).

Confirmations and Acceptance

Stock Limitations
Products on the Webstore are in stock and are ready to be sent. Any sizes that are out of stock are marked as unavailable. We may have stock issues from customers ordering Products at the same time. When we are unable to ship an item already ordered, we may cancel that part of your order and you will be reimbursed or not charged accordingly. We work hard to keep our stock levels as accurate as possible.

Cancelling Orders
If you have placed an order in error, or would like to cancel an order before it is delivered, please immediately contact our customer service at enquiry@fitnessfirst.com.hk or calling 3106 3000 between 09:00 – 18:00 Mon-Fri. We will consider your request to cancel and assist you in any way it can. No cancellation is possible after any Product under the order is shipped.

No Changes
Please note that we cannot make or accept any changes (including delivery address, quantity, the Products) once your order has been placed.

Right Not to Accept Orders
Fulfilment of all orders on the Webstore is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations (list is not intended to be exhaustive), without being liable for any damages or costs other than repayment of any amount received from you in relation to the order we have cancelled:

a. The Product is not available;
b. Your billing information is not correct or not verifiable;
c. Your order is flagged up by our security systems as an unusual order or an order susceptible to or suspected of fraud;
d. We could not deliver to the address provided by you;
e. We believe you are under the age of 18 years old;
f. We believe that you are a reseller;
g. There was an error in the price display on the Webstore;
h. In the event of misspelling, pricing or other errors or mistakes in the Webstore information; or
i. Due to circumstances or events beyond our control.

PAYMENT INFO

PAYMENT TERMS

We accept the following credit card payment methods for purchases made on our Webstore.

– VISA credit
– MASTERCARD credit
– American Express
– JCB
– Union Pay

When you pay by credit card, you must supply your card details when you place your Order. When you place your Order, we will contact your card issuer to request authorization to the use of your card for payment of Products. We will not accept your Order (and so we will not supply the Products to you) until your credit card issuer has authorized the use of your card for payment of the Products ordered. When your credit card issuer authorizes the use of your card, the funds on your card will be deducted immediately. Please contact your credit card issuer for more information on their specific policies regarding authorisations.

We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation. We take all reasonable care to make our Site secure and to prevent fraud. All credit and debit card transactions on this Site are processed by Adyen, a secure online gateway which will be responsible for holding and automated handling in a secure environment of the information relating to your payment details.

Offer to Purchase
All information on the Webstore is only an invitation to treat and is not an offer or unilateral contract. You agree that your order is an offer to purchase the Products listed in your order in agreement with our Terms and Conditions.

Currency
All prices are indicated and charged in Hong Kong dollars (“HKD”).

Payment Method
You can pay for the Products by the payment method as indicated in the checkout page. If you have a promotion code, please enter it in the checkout page in the ‘Promotion Discount’ field and click on ‘Apply’. Please check the expiry date of your promotion code before using it. Please note that you cannot use more than one promotion code for the same purchase order. Not all Products and not all sale of Products are eligible to the promotion code.

Data Check
During the payment process we may perform credit checks. Based on the outcome thereof we may change, adjust or decline an order and/or the selected payment method. Our customer service team will not be informed of the outcome of credit checks.

Shipping costs
You agree to bear the costs for delivery of the Products you order including the costs of the Courier. The shipping costs will depend on the weight of the Products that will be delivered.

Total Price
The total price specified in the final checkout screen includes shipping costs, if applicable. This total price will be recorded in the Purchase Order Confirmation.

Price Changes
The prices of the Products will be as displayed on the Webstore. Prices may change from time to time, but changes will not affect any order which we have confirmed in the Order Confirmation.

EXCHANGE OF PRODUCTS

We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it to us.

If the products you receive are defective, Fitness First Hong Kong will accept exchange of products within 14 days of purchase. Customers can contact us to apply for the exchange of products by e-mail: enquiry@fitnessfirst.com.hk or calling 3106 3000 between 09:00-18:00 Mon-Fri.

RETURN OF FAULTY OR DAMAGED GOODS

We are sorry if you have received items that are incorrect, faulty or in a damaged condition:

Step 1: Please contact us immediately and state your order number.

Step 2: To exchange products, please come in person to the front desk of any Fitness First Hong Kong centre, within 14 days of purchase.

General Return Conditions
For a return to be accepted, it must meet the following conditions:

– The product(s) must be unused.
– The product(s) must be in original state and packaging.

REFUNDS

Step 1: Please contact us immediately and state your order number.

Step 2: Bring in the items to be checked for condition (damage/wrong item/wrong quantity) at any Fitness First centre.

Step 3: After confirmation of refund application, customer will be informed of refund to credit card.

REMARKS

We have the right to refuse to exchange a product on the grounds of damage to its condition or appearance. Original packaging and the original receipt must be kept for an exchange to be accepted. We do not currently offer exchanges through shop.fitnessfirst.com.hk. You can return your product and reorder via our webstore. Please note, only one return request can be made per order. If you wish to return multiple items from your order, the items will need to be returned together.